Return a Product
In response to our customer feedback we have simplified our returns process to make it a clear and hassle free process to return products from an order back to us.
Please complete the form below and we shall contact you with a personal returns number and details of how to get your item back to us swiftly.
| Full name:* | |
| Purchase order No:* 7 digit number | |
| Product Code:* Ex: 123456A | |
| Reason for return:* | |
| Phone number:* | |
| Comments: | |
*Required | |
Our 30 day money back guarantee is based on the following conditions.
- This guarantee strictly applies to goods being returned within 30 days of receipt.
- For unwanted goods the cost of return must be met by the buyer.
- You must inform HSD that you are returning the goods and we will issue you with a returns number of which must be attached to the package with your name and address, any goods returned without a returns number will not be accepted by goods inwards or refunded.
- Goods must be returned with all contents enclosed.
- Goods must be unused and in a resaleable condition.
- Any goods being returned that are damaged or lost in transit will not be refunded.
- All goods being returned should be by registered post or by a reputable carrier. This will give you the security of being able to claim in case of loss or damage.
- Refunds will be issued within 14 days of receipt of goods.
- Reasonable deductions may be made to cover original delivery cost, handling costs and further administration costs. This applies to all business to business orders placed on account, over the phone or online.
- All our products carry our own and also manufacturers guarantees none of these are affected by any of the above.
- A deduction can be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary.
